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SwipeyChats

Plans & payments

Cancel Premium and check the access end date

Cancellation prevents the next Premium term from renewing. The time already paid for remains available. Removing a profile or asking about an earlier payment is a different process.

Complete the subscription confirmation

Use the account that owns the subscription and complete the entire flow. Visiting the plan screen does not stop renewal by itself.

  1. Sign in using the purchasing email and open your profile.
  2. Go to Settings, then Subscription, and open Current Plan.
  3. Check the renewal date and select cancellation.
  4. If another offer appears, continue cancelling unless you want to accept it.
  5. Finish the confirmation and keep the subscription status and paid-access end date.

What remains after the paid term

Premium runs to the end of the purchased period. Hearts, Gallery content and relationship levels remain, while progression pauses without Premium. Custom AI chat locks seven days after Premium ends.

Those effects do not erase the account. If permanent removal is also your goal, complete the separate deletion steps after checking that renewal is no longer active.

When a paid plan is missing from settings

Compare the receipt email with the signed-in identity. A second Google account or another email can open a profile that does not own the purchase, even on the same device.

For inaccessible controls or an account you cannot open, email hello@swipey.ai with the purchasing address and a concise description. Request confirmation of the plan status; do not assume that sending an enquiry has cancelled it.

Deal with an earlier payment separately

A refund review concerns a charge already made, whereas cancellation concerns the next renewal. State both outcomes explicitly when you need both.

Deleting a home-screen entry, closing the website or opting out of promotional mail does not change the subscription. Use the plan controls and keep the confirmation even if you stop using the service.

Questions

Does cancellation cut off the remaining paid time?

No. Access continues to the end of the paid term. Check that date in the cancellation result.

Will cancelling erase a Custom AI?

Cancellation changes paid entitlements, not the existence of the account. Custom AI chat becomes restricted after the applicable period.

What if I cannot reach the purchasing account?

Contact support with the account email and access problem so the subscription status can be checked. Do not share a login code.

Open account settings