Finish subscription management first
For an active plan, complete cancellation and check the resulting status before removing the profile. Deletion should not be used as a substitute for stopping renewal.
Keep receipts and references for unresolved support or payment matters. After permanent removal, do not expect to reopen the account to retrieve the same material.
Find the confirmation inside profile settings
Open Settings from your profile, select the Profile tab and locate Delete Profile. Read the confirmation, confirm that this is the intended account and proceed only if you want permanent removal.
Navigating to settings has no deletion effect by itself. The signed-in application requires the deletion choice and its confirmation.
Understand the scope of removal
The account-removal process affects the profile, chats and their media, Custom AI companions and associated Memories. It is not a reset for a single story that leaves the rest untouched.
The Privacy Policy also governs retention. Legal obligations can require some administrative records to be kept, so profile deletion does not mean every kind of record vanishes instantly.
Ask for help if the control is inaccessible
Email hello@swipey.ai from the account address and state that the request concerns deletion. Describe an access error if it stops you from reaching the control.
Do not send passwords, verification codes or complete card information. If your only goal is to stop another subscription payment, check cancellation rather than deleting the entire profile.
Questions
Can I restore the deleted account later?
The deletion is permanent. Keep the account if you still need its conversations or records.
Does removing the home-screen icon remove my data?
No. That icon is a browser entry point; account deletion is a separate confirmed action.
Should I stop Premium before confirming deletion?
Yes. Complete cancellation, verify the renewal status and then follow Delete Profile if removal is still your intention.